provision and manage organizational phone numbers for users, services, and conferencing bridges
assign, change, or remove a phone number for a user
assign a phone number to a resource account
create and manage call park policies
create and manage calling policies
create and manage caller ID policies
manage user voice settings
create and manage dial plans
identify potential issues by using the Health Dashboard for Direct Routing
create and manage resource accounts
create and manage call queues
create and manage auto attendants
monitor and report on voice and meeting quality
report on user adoption, including Productivity Score, team usage, app usage, active users, and per-meeting metrics
monitor and report on creation and deletion of teams