identify potential issues by using the Health Dashboard for Direct Routing
create and manage resource accounts
create and manage call queues
create and manage auto attendants
monitor and report on voice and meeting quality
report on user adoption, including Productivity Score, team usage, app usage, active users, and per-meeting metrics
monitor and report on creation and deletion of teams
monitor and report on guest access
manage Notifications & alerts rules from the Microsoft Teams admin center
troubleshoot chat and presence issues
identify, collect, and interpret client logs
clear the Teams client cache
troubleshoot issues by using Call Analytics
troubleshoot Microsoft Teams sign-in issues by using Azure AD sign in logs
identify potential issues by using Call Quality Dashboard
Describe Microsoft SaaS, IaaS, and PaaS offerings