Break down situation to identify the root cause of a misunderstanding
Survey all necessary parties to reach consensus
Support outcome of parties’ agreement
Investigate potential misunderstandings
Engage and support virtual teams
Examine virtual team member needs (e.g., environment, geography, culture, global, etc.)
Investigate alternatives (e.g., communication tools, colocation) for virtual team member engagement
Implement options for virtual team member engagement
Continually evaluate effectiveness of virtual team member engagement
Communicate organizational principles with team and external stakeholders
Establish an environment that fosters adherence to the ground rules
Manage and rectify ground rule violations
Mentor relevant stakeholders
Allocate the time to mentoring
Recognize and act on mentoring opportunities