Tutorial / Cram Notes
Prerequisites
Before assigning a phone number to a resource account for your Teams environment, ensure the following prerequisites are met:
- You have administrative privileges to manage Teams within your organization.
- A resource account is already created within your organization.
- You have a phone number ready to be assigned to the resource account that is either obtained from Microsoft or transferred from a previous provider to Microsoft.
- If required, you have the appropriate licensing in place, such as the Phone System Virtual User license or any other license that supports your intended use cases.
Steps to Assign a Phone Number
Acquire or Transfer a Phone Number
First, you must either acquire a new phone number from Microsoft or port an existing number to the Microsoft Teams environment. New numbers can be obtained through the Microsoft Teams admin center.
To acquire a new phone number, navigate to the Teams admin center, then go to Voice > Phone numbers > Add. Follow the prompts to select the country/region, number type, and quantity, and complete the order.
If you want to port an existing number, you need to submit a port order and provide the required documentation for the numbers you want to transfer to Microsoft.
Assigning the Phone Number to the Resource Account
Once you have your phone number, you can assign it to a resource account.
- Go to the Teams admin center.
- Navigate to Org-wide settings > Resource accounts.
- Click on the resource account you want to assign the phone number to.
- On the resource account’s details page, click Assign/Unassign next to the phone number option.
- Enter the phone number you previously acquired.
- Click Apply or Save to assign the phone number to the resource account.
Configuration Examples for Different Scenarios
Example 1: Auto Attendant
- Resource Account: AutoAttendant-01
- License Type: Phone System Virtual User license
- Assigned Phone Number: +1-800-123-4567
- Purpose: To automatically answer and route incoming calls
Example 2: Call Queue
- Resource Account: SalesQueue-01
- License Type: Phone System Virtual User license
- Assigned Phone Number: +1-555-789-0123
- Purpose: To manage incoming sales inquiry calls, distributing them among available agents
Licensing Requirements
Here is a brief overview of licensing requirements:
| Feature | Required License(s) |
|---|---|
| Audio Conferencing | Audio Conferencing add-on license |
| Call Queue | Phone System License |
| Auto Attendant | Phone System Virtual User license |
Please check the latest Microsoft documentation for any updates on licensing as they may change over time.
Important Considerations
- Always verify that the resource account has the appropriate type of license assigned before trying to assign a phone number.
- Numbers must be in the correct format and should comply with any region-specific requirements.
- Assignment of a phone number to a resource account is usually almost immediate, but sometimes it may take a while for the number to become operational due to provisioning processes.
- Unassigning a number from a resource account will free up that number to be assigned to another account or resource.
The successful assignment of a phone number to a resource account will allow for the full use of Teams voice calling features, ensuring that your organization’s workflows run efficiently and that your client communication is streamlined. Keep in mind that the process of managing resource accounts and phone numbers falls within the purview of the MS-700 Managing Microsoft Teams exam, thus understanding these processes is vital for administrators.
Practice Test with Explanation
True or False: A resource account cannot be used with an auto attendant in Microsoft Teams.
- (A) True
- (B) False
Answer: B
Explanation: A resource account can indeed be used with an auto attendant in Microsoft Teams. It is commonly used for this purpose to help route calls appropriately.
Which of the following can be assigned a phone number in Microsoft Teams?
- (A) Users
- (B) Resource Accounts
- (C) Teams Channels
- (D) Office 365 Groups
Answer: B
Explanation: Only Resource Accounts can be assigned a phone number in Microsoft Teams. They are used for services like auto attendants and call queues.
True or False: You need a Phone System license to assign a phone number to a resource account.
- (A) True
- (B) False
Answer: A
Explanation: A Phone System license is required to assign a phone number to a resource account in Microsoft Teams.
What do you need to assign a phone number to a resource account in Microsoft Teams?
- (A) Phone System license
- (B) Microsoft Teams admin role
- (C) A purchased phone number
- (D) All of the above
Answer: D
Explanation: To assign a phone number to a resource account, you need a Phone System license, a Microsoft Teams admin role, and a phone number that has been purchased through Microsoft or ported from another service.
True or False: A resource account needs to be licensed before a phone number can be assigned to it.
- (A) True
- (B) False
Answer: A
Explanation: A resource account requires a license, such as a Phone System or an Audio Conferencing license, before a phone number can be assigned to it.
How do you acquire a phone number for a resource account?
- (A) Purchase through the Microsoft Teams admin center
- (B) Port an existing number from a phone carrier
- (C) Generate a random number within Microsoft Teams
- (D) A and B
Answer: D
Explanation: You can acquire a phone number for a resource account by purchasing it through the Microsoft Teams admin center or porting an existing number from another phone carrier.
True or False: A resource account assigned with a toll-free number requires communication credits for inbound calls.
- (A) True
- (B) False
Answer: A
Explanation: A resource account with a toll-free number requires communication credits in Microsoft Teams for inbound calls, as the owner of the number incurs charges for the incoming calls.
In Microsoft Teams, a resource account used for a call queue must have what type of number assigned?
- (A) Mobile number
- (B) Direct inward dialing (DID) number
- (C) Toll-free number
- (D) Any of the above
Answer: D
Explanation: A resource account used for a call queue can have a direct inward dialing (DID) number, a toll-free number, or any other type of service number assigned to it.
True or False: You can assign multiple phone numbers to a single resource account in Microsoft Teams.
- (A) True
- (B) False
Answer: B
Explanation: You cannot assign multiple phone numbers to a single resource account in Microsoft Teams; each resource account can only have one phone number assigned to it.
When assigning a phone number to a resource account, which PowerShell cmdlet can be used?
- (A) Set-CsOnlineVoiceApplicationInstance
- (B) New-CsOnlineVoiceApplicationInstance
- (C) Set-CsUser
- (D) New-CsOnlineApplicationInstance
Answer: A
Explanation: The PowerShell cmdlet “Set-CsOnlineVoiceApplicationInstance” is used to assign or change the phone number of a resource account that is already created for applications such as auto attendants and call queues.
True or False: To assign a phone number to a resource account, you must first create the resource account in the Microsoft 365 admin center.
- (A) True
- (B) False
Answer: A
Explanation: Before you can assign a phone number to a resource account, you must first create the resource account in the Microsoft 365 admin center or via PowerShell.
Which type of resource account requires a phone number to be functional for voice features in Microsoft Teams?
- (A) Auto attendant
- (B) Calendar room
- (C) Call queue
- (D) A and C
Answer: D
Explanation: Both auto attendant and call queue resource accounts require a phone number to be fully functional for voice features in Microsoft Teams. Calendar rooms do not necessarily require a phone number.
Interview Questions
What is a resource account in Microsoft Teams?
A resource account is a type of account that represents a meeting room, equipment, or other shared resource in Microsoft Teams. It allows users to schedule and manage meetings with the resource.
Can you assign a phone number to a resource account in Microsoft Teams?
Yes, you can assign a phone number to a resource account in Microsoft Teams to allow users to call the resource directly from their phone.
What types of phone numbers can be assigned to a resource account in Microsoft Teams?
You can assign a user phone number, service phone number, or shared phone number to a resource account in Microsoft Teams.
How do you assign a phone number to a resource account in Microsoft Teams?
To assign a phone number to a resource account in Microsoft Teams, you need to have a phone number available in your organization, then assign it to the resource account using the Teams Admin Center or PowerShell.
Can you assign multiple phone numbers to a resource account in Microsoft Teams?
Yes, you can assign multiple phone numbers to a resource account in Microsoft Teams to provide more options for users to call the resource.
Can you assign a toll-free number to a resource account in Microsoft Teams?
Yes, you can assign a toll-free number to a resource account in Microsoft Teams, as long as your organization has a toll-free number available.
How do you remove a phone number from a resource account in Microsoft Teams?
To remove a phone number from a resource account in Microsoft Teams, you can unassign the phone number from the resource account in the Teams Admin Center or PowerShell.
What happens to the phone number if you delete a resource account in Microsoft Teams?
If you delete a resource account in Microsoft Teams, any phone number assigned to the resource account will be returned to the available pool of phone numbers in your organization.
Can you assign a phone number to a resource account in Microsoft Teams using Microsoft Graph APIs?
Yes, you can use Microsoft Graph APIs to assign a phone number to a resource account in Microsoft Teams.
Can you assign a phone number to a resource account in Microsoft Teams if you don’t have a Calling Plan or Direct Routing set up?
No, you need to have a Calling Plan or Direct Routing set up in your organization to assign a phone number to a resource account in Microsoft Teams.
Can anyone explain the steps to assign a phone number to a resource account in Microsoft Teams?
Can I assign a toll-free number to a resource account in Microsoft Teams?
Is it possible to assign a phone number to multiple resource accounts at once?
Thank you for the detailed explanation!
I’m having trouble locating the phone numbers in the Teams Admin Center. Any tips?
Appreciate the helpful post!
Do I need global admin rights to assign a phone number to a resource account?
Any best practices for managing resource accounts in Microsoft Teams?