Tutorial / Cram Notes

Creating and managing resource accounts in Microsoft Teams is a fundamental step for administrators who need to manage features like auto attendants and call queues, which are used for handling incoming calls to an organization. Resource accounts are objects in Microsoft Teams that give these services a phone system identity.

Creating Resource Accounts

To create a resource account, you need to have the necessary administrative privileges in the Microsoft Teams admin center or through PowerShell. Follow these steps to create a resource account in the Teams admin center:

  1. Open the Microsoft Teams admin center.
  2. Navigate to ‘Org-wide settings’ > ‘Resource accounts’.
  3. Click on ‘Add’.
  4. Fill in the details for the new resource account, such as the name, the domain, and if you’re assigning a phone number, select whether to get a new number or use an existing one.

Alternatively, you can use PowerShell to create a resource account by using the New-CsOnlineApplicationInstance cmdlet, which would look like this:

New-CsOnlineApplicationInstance -UserPrincipalName [email protected] -DisplayName “Resource Account” -ApplicationId 11cd3e2e-fccb-42ad-ad00-878b93575e07

For example, creating an auto attendant could be as simple as:

New-CsAutoAttendant -Identity “Auto Attendant for Main Line” -ApplicationId (Get-CsOnlineApplicationInstance -Identity [email protected]).ApplicationId

Remember to assign a license to the resource account if you want to assign a phone number directly.

Managing Resource Accounts

After creation, resource accounts can be managed in the Teams admin center or via PowerShell. You can assign or configure a phone number, link it to an auto attendant or call queue, and modify the resource account settings.

Here is how you can manage a resource account through the Teams admin center:

  1. In the Teams admin center, click on ‘Org-wide settings’, then ‘Resource accounts’.
  2. Choose the resource account you want to manage and click ‘Edit’.
  3. From here, you can configure settings such as the associated phone number or linked service.

PowerShell can also be used to manage resource accounts. Here’s an example of how to set up a phone number for a resource account:

Set-CsOnlineVoiceApplicationInstance -Identity [email protected] -TelephoneNumber +1234567890

Managing Auto Attendants and Call Queues

Resource accounts are directly linked to auto attendants and call queues. Here are some considerations for management:

  • For auto attendants, you can use the Teams admin center to create voice menus that enable callers to be transferred to users, call queues, voicemail, or other auto attendants.
  • Call queues allow incoming calls to be distributed among a set of users, known as agents.
Feature Management through Teams admin center Management through PowerShell
Auto Attendants Can be configured under “Voice” > “Auto attendants” Use Set-CsAutoAttendant cmdlet
Call Queues Can be configured under “Voice” > “Call queues” Use Set-CsCallQueue cmdlet
Resource Accounts Can be created and managed under “Org-wide settings” > “Resource accounts” Use New-CsOnlineApplicationInstance and related cmdlets
Assigning Phone Numbers Use Set-CsOnlineVoiceApplicationInstance cmdlet

Example Scenario

Consider the scenario where a company wants to set up an auto attendant for their customer service hotline using a resource account. The following steps would be taken:

  1. Create a resource account and assign a phone system virtual user license.
  2. Assign a telephone number to the resource account.
  3. Set up an auto attendant and link the resource account to this service.
  4. Configure the auto attendant with the desired call handling options.

In summary, resource accounts in Microsoft Teams are central to the functionality of auto attendants and call queues. Administrators can create and manage these accounts effectively using both the Microsoft Teams admin center and PowerShell commands. Proper management of these accounts ensures that incoming calls to an organization are handled efficiently and according to business needs.

Practice Test with Explanation

True or False: A resource account is required to associate Microsoft Teams Rooms to the Teams service.

  • A) True
  • B) False

Answer: A) True

Explanation: A resource account is used to associate Microsoft Teams Rooms with the Teams service, enabling a Teams meeting space to be scheduled and managed.

What type of resource accounts can be created in Microsoft Teams?

  • A) User accounts only
  • B) Resource accounts for devices only
  • C) Resource accounts for rooms and equipment
  • D) Shared mailbox accounts

Answer: C) Resource accounts for rooms and equipment

Explanation: Resource accounts in Microsoft Teams are used for rooms and equipment to integrate these physical resources with Teams scheduling and management.

True or False: You can assign a Microsoft 365 phone system license to a resource account.

  • A) True
  • B) False

Answer: A) True

Explanation: A Microsoft 365 phone system license can be assigned to a resource account if you want it to be used for direct routing or to have a phone number associated with an audio conferencing bridge.

Which license is required for a resource account used by an auto attendant or call queue?

  • A) Microsoft 365 E3
  • B) Microsoft 365 Phone System Virtual User
  • C) Microsoft 365 F1
  • D) Microsoft 365 E5

Answer: B) Microsoft 365 Phone System Virtual User

Explanation: The Microsoft 365 Phone System Virtual User license is provided for resource accounts that are used by auto attendants or call queues without additional costs.

True or False: Resource accounts need to be licensed to schedule meetings.

  • A) True
  • B) False

Answer: B) False

Explanation: Resource accounts are not meant for individual use, hence do not require licenses to schedule meetings. However, they might need licenses for other functionalities like making calls.

In Microsoft Teams, what must be done before creating a resource account for a Teams Room?

  • A) Purchase additional storage
  • B) Create a user account
  • C) Generate a new domain
  • D) Create a new team

Answer: B) Create a user account

Explanation: A resource account is essentially a special type of user account, so you need a user account to represent the Teams Room or other resource in Office 365 before you can transform it into a resource account.

True or False: Resource accounts can be created directly in the Microsoft Teams admin center.

  • A) True
  • B) False

Answer: B) False

Explanation: Resource accounts are not created in the Microsoft Teams admin center. They are created in the Microsoft 365 admin center or using PowerShell, after which you can manage them in the Teams admin center.

To assign a phone number to a resource account, which of the following steps must be taken?

  • A) Assign a Microsoft 365 E5 license
  • B) Set up a PIN for the resource account
  • C) Assign a Calling Plan or configure Direct Routing
  • D) Activate Windows 10 on the device

Answer: C) Assign a Calling Plan or configure Direct Routing

Explanation: To assign a phone number to a resource account, you must either assign a Calling Plan license to the resource or configure Direct Routing for it.

True or False: You can set multiple resource accounts for a single conference room to manage different capabilities.

  • A) True
  • B) False

Answer: B) False

Explanation: Typically, a single resource account is used for one conference room. While it can have different capabilities assigned, creating multiple accounts for the same physical space is neither necessary nor recommended.

What is the purpose of a resource account in the context of Microsoft Teams’ auto attendant service?

  • A) To redirect calls to the IT department
  • B) To store files for the organization
  • C) To provide a voice menu system for call routing
  • D) To enable private chats between users

Answer: C) To provide a voice menu system for call routing

Explanation: In the context of Microsoft Teams’ auto attendant service, a resource account is used to provide a voice menu system for callers to be able to navigate and be routed to the appropriate department or person.

Interview Questions

What is a resource account in Microsoft Teams?

A resource account is a type of account in Microsoft Teams that represents a non-human entity, such as a conference room, equipment, or a team.

How can you create a resource account in Microsoft Teams?

Resource accounts can be created in the Microsoft Teams admin center or through PowerShell.

What are some settings that can be configured for resource accounts?

Resource accounts can be assigned a display name, email address, location, and capacity, among other settings.

Can resource accounts be managed by users?

Resource accounts can only be managed by administrators.

What is the purpose of resource delegates in Microsoft Teams?

Resource delegates are users who can manage resource accounts on behalf of the resource owner.

How can you add a resource delegate to a resource account?

Resource delegates can be added in the Microsoft Teams admin center or through PowerShell.

What is the difference between a resource account and a user account in Microsoft Teams?

Resource accounts are used to represent non-human entities, while user accounts are used to represent individuals.

Can a resource account be used to join a meeting in Microsoft Teams?

Yes, a resource account can be used to join a meeting in Microsoft Teams, either through the web or the desktop app.

How can you view the calendar of a resource account in Microsoft Teams?

The calendar of a resource account can be viewed in the Teams web app or in the Outlook desktop app.

Can resource accounts be used for calling and messaging in Microsoft Teams?

Yes, resource accounts can be used for calling and messaging in Microsoft Teams, depending on the settings configured for the account.

What is the purpose of the auto-accept setting for resource accounts in Microsoft Teams?

The auto-accept setting determines whether meeting requests for the resource account are automatically accepted or require approval from a delegate.

How can you delete a resource account in Microsoft Teams?

Resource accounts can be deleted in the Microsoft Teams admin center or through PowerShell.

Can resource accounts be used for file sharing in Microsoft Teams?

Yes, resource accounts can be used for file sharing in Microsoft Teams, depending on the settings configured for the account.

What is the purpose of the booking options setting for resource accounts in Microsoft Teams?

The booking options setting allows administrators to control how far in advance meetings can be booked for the resource account.

Can a resource account be converted into a user account in Microsoft Teams?

No, a resource account cannot be converted into a user account in Microsoft Teams.

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Nana Tolner
6 months ago

This blog was very insightful about managing resource accounts in MS-700.

Julian Giraud
2 years ago

I have a question regarding assigning policies to resource accounts. Can anyone help?

Daphné Nicolas
2 years ago

Thanks for the comprehensive guide!

Merith Boomkamp
1 year ago

How do you handle delegation permissions for resource accounts in Microsoft Teams?

Alfred Hansen
1 year ago

What are the best practices for naming conventions for resource accounts?

Svetlana Lapčević
2 years ago

Appreciate it!

Janick Simon
1 year ago

I faced issues with resource account sign-in. Any specific authentication methods recommended?

Vidyalaxmi Uchil
1 year ago

I am confused about the licensing requirements for resource accounts. Are they different from regular user accounts?

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