Tutorial / Cram Notes
The Microsoft Call Quality Dashboard (CQD) provides valuable insights into the call quality of your organization’s Microsoft Teams usage. To gain a deeper understanding of call quality and performance across your network, you can configure Tenant Data Upload in CQD. Here’s how you can achieve this.
Step 1: Prepare the Data
Before you upload data to the CQD, you’ll need to ensure that your data is properly formatted. The data should include information about your network topology such as building names, WAN connections, subnets, and other related details to associate call quality metrics with specific locations or network segments.
Step 2: Access the Call Quality Dashboard
Go to the Microsoft Teams admin center and select the ‘Call Quality Dashboard’. Note that you need to be a Teams service administrator or a Global administrator to access the CQD.
Step 3: Upload Building Information
In the CQD, navigate to the ‘Settings’ page, where you can upload tenant data. Start by uploading your building information. This file should include columns for each parameter like Building Name, Street Address, City, State, Country, etc. Here is a sample table structure:
| Building ID | Building Name | Street Address | City | State | Postal Code | Country | Region | Network Site Name | L2 Site Name | Keywords |
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | HQ | 123 ABC Lane | Town | State | 12345 | Country | Region | MainSite | SiteA | Keyword1 |
| 2 | Branch Office | 456 DEF Street | City | State | 67890 | Country | Region | BranchSite | SiteB | Keyword2 |
Ensure your CSV file strictly follows the template provided by Microsoft to avoid errors during the upload process.
Step 4: Upload Subnet Information
After uploading buildings information, the next step is to upload subnet information. The subnet information associates IP address ranges with physical locations. It provides a way to map a user’s call quality experience to their location in the organizational network.
Here is an example of subnet information table:
| Subnet | Mask | Building ID | Description |
|---|---|---|---|
| 192.168.1 | 24 | 1 | HQ Network |
| 10.1.1 | 24 | 2 | Branch Net |
Again, use the specific CSV format as instructed by the Microsoft CQD settings to prevent any issues.
Step 5: Data Verification
Once the files are uploaded, CQD will take some time to process the data. After processing, verify the data to ensure it’s correctly associated with the call quality metrics within the dashboard.
Step 6: Analyze and Troubleshoot
With the building and subnet data uploaded, you can now dive into the CQD to analyze and troubleshoot call quality based on specific locations or network segments. This enriched data allows for more targeted problem resolution and network optimization.
Additional Considerations
- Update your data: Tenant information could change due to various reasons. Be sure to keep the uploaded information up-to-date.
- Tenant data security: In the process of upload, ensure that the tenant data handling complies with your organization’s security policies.
- Use the CQD templates: Microsoft provides CSV templates for building and subnet data uploads to assist you in the process.
By successfully configuring Tenant Data Upload in the Microsoft Call Quality Dashboard, IT administrators can better manage and improve the call quality within Microsoft Teams, which contributes to the MS-700 Managing Microsoft Teams exam topic of monitoring and troubleshooting Teams call quality.
Remember to take advantage of Microsoft’s detailed documentation for any specific troubleshooting steps or latest updates that might affect the process of uploading tenant data to the CQD.
Practice Test with Explanation
True or False: Before configuring Tenant Data Upload in Call Quality Dashboard, you must have Office 365 Global Administrator permissions.
- (A) True
- (B) False
Answer: A) True
Explanation: To configure Tenant Data Upload in Call Quality Dashboard (CQD), you need to have permissions that are typically provided to an Office 365 Global Administrator or a Teams Service Administrator.
Which data can be uploaded to the Microsoft Call Quality Dashboard for enhanced reporting?
- (A) Building information
- (B) Subnet information
- (C) Endpoint information
- (D) All of the above
Answer: D) All of the above
Explanation: The Microsoft Call Quality Dashboard allows you to upload building, subnet, and endpoint information to enhance reporting capabilities.
True or False: Tenant Data Upload in CQD can only be done through the Microsoft Teams admin center.
- (A) True
- (B) False
Answer: B) False
Explanation: Tenant Data Upload can be performed via PowerShell scripts or through the CQD portal, not just through the Microsoft Teams admin center.
To upload tenant data in CQD, in which format should the data file be?
- (A) CSV
- (B) XML
- (C) JSON
- (D) XLSX
Answer: A) CSV
Explanation: Tenant data for upload to the Call Quality Dashboard should be in a CSV (Comma-Separated Values) file format.
True or False: You can upload tenant data to CQD without first defining a building file.
- (A) True
- (B) False
Answer: B) False
Explanation: You must define and upload a building file before you can upload other types of tenant data to the CQD.
True or False: Uploading tenant data with a VPN flag can help distinguish call quality for VPN users in CQD reports.
- (A) True
- (B) False
Answer: A) True
Explanation: Adding a VPN flag to your tenant data can help create reports in the CQD that discriminate between VPN and non-VPN user call quality.
The CQD allows for data upload to improve reporting on a scheduled basis. How frequently can this data upload be scheduled?
- (A) Daily
- (B) Weekly
- (C) Monthly
- (D) All of the above
Answer: D) All of the above
Explanation: The CQD supports scheduling data uploads on a daily, weekly, or monthly basis to keep data up-to-date for accurate reporting.
Tenant Data Upload in CQD is used to enhance what type of reporting?
- (A) User activity reports
- (B) Call quality reports
- (C) Sales reports
- (D) Project management reports
Answer: B) Call quality reports
Explanation: Tenant Data Upload in CQD is specifically used to enrich call quality reports by providing additional context, such as location or network information.
What is the primary purpose of uploading endpoint information to the CQD?
- (A) To check for active malware
- (B) To monitor device inventory
- (C) To enhance call quality diagnostics
- (D) To track software updates
Answer: C) To enhance call quality diagnostics
Explanation: The primary purpose of uploading endpoint information to the CQD is to enhance call quality diagnostics by providing details about the devices used during calls.
When configuring Tenant Data Upload, which IP address format is recommended for subnet information?
- (A) IPv4
- (B) IPv6
- (C) Both IPv4 and IPv6
- (D) MAC address format
Answer: C) Both IPv4 and IPv6
Explanation: The CQD supports both IPv4 and IPv6 formats for subnet information to ensure accurate representation of network data.
True or False: Tenant Data Upload in CQD only supports static data and cannot be updated after the initial configuration.
- (A) True
- (B) False
Answer: B) False
Explanation: Tenant Data can be updated after initial upload to ensure that the call quality reports reflect the latest information about the network environments and endpoint usage.
After a successful Tenant Data Upload, when does the data typically become available in CQD reports?
- (A) Immediately
- (B) After 24 hours
- (C) After 48 hours
- (D) At the beginning of the next month
Answer: B) After 24 hours
Explanation: Uploaded tenant data in CQD is typically processed and becomes available in reports after approximately 24 hours.
Interview Questions
What is Microsoft Call Quality Dashboard (CQD), and what does it do?
Microsoft Call Quality Dashboard (CQD) is a tool that provides detailed reporting on call quality metrics, such as jitter, packet loss, and network latency.
What is Tenant Data Upload, and why is it important?
Tenant Data Upload is a feature of CQD that enables more detailed and accurate reporting by allowing organizations to upload call quality data from their network.
How do I enable Tenant Data Upload in CQD?
To enable Tenant Data Upload in CQD, you’ll need to navigate to the CQD portal and click on the Settings button. From there, select the Data Sources tab, and click the “Add New” button. In the “Add New Data Source” dialog, select “Tenant Data” from the drop-down list and click “Create.”
What is the Tenant Data Upload agent, and what does it do?
The Tenant Data Upload agent is responsible for collecting call quality data from your organization’s network and uploading it to CQD.
How do I download and install the Tenant Data Upload agent?
To download the Tenant Data Upload agent, navigate to the Data Sources tab in the CQD portal and click the “Download Agent” button. Once the agent is downloaded, install it on a server in your organization’s network.
How do I configure the Tenant Data Upload agent?
To configure the Tenant Data Upload agent, open the agent configuration file (TenantDataUploader.exe.config) and modify the settings as necessary. You may need to specify the IP addresses of your Skype for Business or Teams servers, or configure the agent to collect data from a specific range of IP addresses.
How do I start the Tenant Data Upload agent?
To start the Tenant Data Upload agent, run the TenantDataUploader.exe file. The agent will collect call quality data from your organization’s network and upload it to CQD.
How do I verify that data is being uploaded to CQD?
To verify that call quality data is being uploaded to CQD, navigate to the CQD portal and click on the “Tenant Data” tab. You should see a graph of call quality metrics for your organization, along with a table of call quality data.
What is the minimum system requirements for the Tenant Data Upload agent?
The minimum system requirements for the Tenant Data Upload agent are listed on the Microsoft documentation page at https//docs.microsoft.com/en-us/microsoftteams/cqd-upload-tenant-building-data.
How often is data uploaded to CQD?
The Tenant Data Upload agent uploads call quality data to CQD every 15 minutes.
How can I troubleshoot issues with the Tenant Data Upload agent?
If you’re having issues with the Tenant Data Upload agent, you can check the agent logs to see if there are any errors. You may also need to check your firewall settings to ensure that the agent is able to upload data to CQD.
Can I upload data from multiple sources to CQD?
Yes, you can upload data from multiple sources to CQD by creating additional data sources in the CQD portal.
How can I customize the call quality metrics that are displayed in CQD?
You can customize the call quality metrics that are displayed in CQD by creating custom reports in the CQD portal.
How long is call quality data stored in CQD?
Call quality data is stored in CQD for 180 days.
What are the benefits of using CQD with Tenant Data Upload?
Using CQD with Tenant Data Upload can help to identify
Encountered an issue where previous data uploads are not visible. Thoughts?
Wondering if tenant data upload affects the performance of Microsoft Teams?
This blog post misses advanced troubleshooting sections. Could have been better.
What are the best practices for securing data during upload?
Anybody experience data integrity issues post-upload?
‘Thanks for the detailed guide! It was very useful.
How can we verify the successful completion of a tenant data upload?
Is there a way to rollback or undo a data upload in case of mistakes?